As an Agency Team Member, with roles 6-8, you can:
See and update Contact Information of your peers if necessary
Review and update the certifications for your Staff.
Agency Staff members with Roles 8 and 9 must have an active certificate, for ALL and every certification types available in the system, in order to be in compliance and a Staff member needs to be in compliance in order to work with students and use the Mobile Application for taking attendance.
Some certificates are issued and required only once. But other certificates have an expiration date and it is imperative that staff will acquire a new certificate before the existing one expires.